How Kooga NZ and Devine Technology Came Together
Prior to teaming up with Devine, Kooga NZ weren’t satisfied with their existing technology provider based overseas. Their software and operating system had become outdated and were no longer being supported. Add to this, they were unable to use MS Office software / apps for optimum productivity, and they had very poor security protecting their systems, with long support response times.
So it was time for a change and since one of Kooga’s employees had previously worked with Devine, the decision was made to switch their technology needs to a local business that could provide a complete technology service and be available on-demand when required.
Problems, Challenges & Solutions.
Devine supplied Kooga with a new and modern Windows 2019 Server hosted on-site at Devine’s own secure premises, just two blocks away from the client.
Devine also provided Kooga with full access to Microsoft Office apps for ultimate productivity along with Server 2019 integration with Office 365, implemented for single sign on to Microsoft services. This provision means reduced login prompts and increased security with 2FA (two factor authentication) for both server logon and Microsoft 365, a feat not possible through Kooga’s previous technology provider.
Kooga’s New Technical Specifications
ML350 Gen 10 server hardware
ESXI Hypervisor
Virtualised Windows Server 2019 operating system
Office 365 Productivity suite
OneDrive / SharePoint integration
Authpoint Multi Factor Authentication software / solution
Off-site backup replication to StorageCraft Cloud Services
“We’re not big enough to employ an in-house expert, but we fully understand the value and importance of good IT – it’s essential to our business. So we really needed a one-stop-shop to provide us with advice and support for all our IT requirements.”
Guy McPhail
Key Benefits of Kooga’s New System
Kooga’s technology upgrades and services from Devine means they’ve been able to increase their productivity with a single location to access all their necessary business applications both in the office or from any remote location.
This means easy access to email, company files, and additional business applications. They also now have the ability to rapidly add additional staff to the system (or remove users) with the click of a few buttons.
Their new system also provides increased IT security overall, and a faster and more capable hosting solution with local support from Devine and their quick response times.
Kooga also now have secure 2FA access across their system and in all their business applications, updated software and apps, and cloud-managed / replicated backups for all critical business systems.
Future Client Relationship Outlook
Looking forward the Kooga-Devine relationship is strong with future plans for Devine to assist Kooga with business process planning, new changes to the automation of various processes, and the implementation of business intelligence systems.
“Having all our IT support under one umbrella has been invaluable. Our Devine’s rep knows our business well and will often engage with some of our other supplier partners on our behalf at a technical level that is beyond our capabilities. They also sorted issues with our One Drive syncing, and new employee setups are now so much quicker!”
Guy McPhail
“Devine provided us with practical hands-on training from the outset and continue to provide outstanding support. They’re undeniably experts in their field, they’re local, and they’re the technology one-stop-shop we were after.”
Guy McPhail
Kooga online:
Website: www.kooga.co.nz
Facebook: www.facebook.com/KoogaNZ
Instagram: www.instagram.com/kooga_nz