Hawke’s Bay Orthodontics offers a variety of orthodontic treatment options for children and adults including metal and clear ceramic braces, Invisalign, removable plates and other functional orthodontic treatments and solutions.
Hawkes Bay Orthodontics since 2009
Devine Technology have been supplying IT services to Hawke’s Bay Orthodontics since 2009. The central role has been to ensure the business’s technology operates smoothly and efficiently. In 2021 their current server was nearing the end of its life, so Devine migrated them to a new server with multiple upgrades and other improvements for better workflow.
Since opening HB Orthodontics 13 years ago, owner Kirsty Skidmore has maintained a tight relationship with exceptional communication alongside Devine Technology. Trust has been built over many years of service with Dev Tech Tyler especially, who understands their systems and knows what it takes to keep their business running smoothly with minimal downtimes and maximum efficiency.
As Kirsty explains:
“Tyler has always been super helpful, sometimes quite urgently on a Monday morning! Devine have also provided us with various options, explanations and quotes prior to carrying out new work. Their service has been reliable and efficient, and the fees very fair. We also know what Tyler recommends is what’s required, nothing more, nothing less.”
One Integrated Digital System To Manage Everything
As an orthodontic practice it’s paramount patient files including x-rays, photos, notes and other records are saved digitally, and all scheduling and banking is done through the same system. For this to run smoothly and efficiently they need good technology. Without it, day-to-day functioning would disrupt workflow and make life very difficult for the practice.
The Results: Benefits & Outcomes
The new technology and upgrades to HB Orthodontics’ systems have fundamentally changed how the business operates. The client has improved performance of critical business applications related to orthodontics, enhanced WiFi speed and coverage (plus guest WiFi for patients), better backup and recovery systems, superior system security throughout, and across the board just more stable onsite systems.
“Once all the new technology and upgrades were up and running, our systems worked faster and were much more efficient and reliable. Tyler also made sure we all understood how the new software and other tech worked and functioned.”
Dr Kirsty Skidmore
Looking Forward Into The Future
Just like in 2009, when Devine first started working with HB Orthodontics, they now have robust technology and appropriately specified systems to last them for years to come. A potential migration to a full cloud-based system once the cloud offering of Orthotrac is matured will be inevitable, while ongoing maintenance will be periodically carried out.
“All in all, as per the past 13 years, we found the Devine service to be honest, reliable, and efficient, with everything set up to last long-term and work exactly as it should.”
Dr Kirsty Skidmore
Hawke’s Bay Orthodontics online:
Website: https://www.hbortho.co.nz
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